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I also asked him if he was aware of a class action suite against epson for this very reason. He said my printer does not support any firmware downgrades and that he was not aware of any firmware changes for my printer.

#Epson xp 810 ink staples how to#

I then talked to the supervisor and asked how to reset the firmware to the original version. I called Epson and they told me that they will only support epson ink. Of course, I still cannot get by this error which seems to be caused by the firmware update. When this happened, I thought I might have an issue with one of cartridges, so I ordered more cartridges.

#Epson xp 810 ink staples update#

I have a Epson NX215, I’ve been using aftermarket cartridges that were working perfectly until I updated my windows print driver (full package) which also contained a firmware update which I regrettably installed. My telephone is 609/420-2000 and would appreciate an immediate response. I was unable to print Contracts I needed for my work as a Landscape Designer and this cost me thousands of dollars in lost commissions & sales. Should clearly warrant Punitive Damages in addition to Compensatory Damages. I feel that this intentional act by Epson constitutes Fraud among other things and the Update is clearly intentional Malware.

I was never told in the Firmware update or anytime by Epson reps that the update would disable my printer and force me to spend more $ for OEM ink. I note that Plaintiff Dignard is from VA as I am. I am retired Atty and want to join in class action. He obviously intentionally lied to me as I learned today from Office max store and Leesburg VA Staples store that they are all aware of Epson preventing use of Remanufactured ink and requiring OEM.

Jeff feigned ignorance of that and said he did not know. I told him Remanufactured ink always worked for years until the Firmware update and asked if that had caused printer to require OEM. US tech rep Jeff called from Long Beach 562/981-3840 and told me when I described problem that I needed to use Epson OEM. Was on hold for abt half an hour hearing Shaq O’Neal recording repeat over & over “Hey, Henry, Hey Alice, pick up the phone.” Then got prompt for call back. Called Epson Corp Cust Service # I had 562/276-1311 and got US Cust serv rep Jessica who told me she would transfer me to a US based Tech. I replaced them with three remanufactured Cartridges I had. Suddenly I started getting notices on the printer that all three Colors were out. Went online to Amazon & ordered a 4pack remanufactured cartridges EZ-Ink. I downloaded update 11 30am on 1/14 and then went to Staples and bought Black 812XL. On 1/14/22 I had notice on computer that Black ink 812XXL was out. Only that Epson preferred that I use OEM. I have always used remanufactured Cartridges, never without a problem and never told by Epson that they would not work. I have my 3rd Epson WF printer WF7840, which replaced WF7620 which had also replaced an earlier one. Allegedly, that report did note that Epson printers could be used with third-party ink cartridges, and explained that customer use of these third-party products could cut into the company’s bottom line. The Epson ink cartridge class action lawsuit says that Epson’s action to disable the printers when third-party cartridges are used goes beyond information provided in the Epson 2018 Annual Report.

#Epson xp 810 ink staples software#

The Epson printer class action lawsuit goes on to say that Epson advertised that the software updates would “improve the printers and fix known issues.” The Epson printer class action lawsuit states that Epson did not inform printer owners that the company would update the software so that the printers would not work with non-Epson printer ink. The customers say they were forced to pay more for ink cartridges than they otherwise would, because Epson ink cartridges cost significantly more than third-party cartridges, some costing as much as $150.Īdditionally, the plaintiffs note that in many cases, the cost of replacement cartridges over the lifetime of the printer is higher than the cost of the printer itself. Mondigo and Famiglietti say that for many users, these updates effectively ruined the Epson printers.

#Epson xp 810 ink staples license#

However, the license allegedly does not explain that these updates could disable the printers. The customers explain that a purchaser must agree to Epson’s licensing agreement, and they note that the licensing agreement states that Epson may implement software updates. 🖨 Epson Expression Premium XP810 Inkjet Cartridges '}įunction addLoadEvent(e)ĮlById('notify'+r)&(y=elById('notify'+r),y.innerHTML=''),o.Mondigo and Famiglietti also note that they and other customers actively did not authorize Epson to disable their printers.